Here at Hawkins Motors Ltd in Truro we sell new DS cars. We also provide a range of services to ensure your vechicle is well-maintained for both comfort and performance.
We are conveniently located and incredibly well-connected, with the nearest bus stop just a short walk away on North Hill. Our dealership has been designed to be easily accessible, with convenient customer parking and disabled access.
Children are welcome to come along and enjoy our family-friendly play area. The brilliant facilities here at Hawkins Motors Ltd mean your little ones can have great fun while you discuss your automotive needs with our DS advisors.
Fitting car repairs around your busy schedule can be difficult, so we provide our customers with a key drop box to make life a little easier. This means you can leave your car keys with us at a time that suits you, even when our store and workshop are closed. You can then get on with your day knowing they have been left in a safe and secure place.
If your car has been involved in an accident, it will be tended to by our team of highly trained DS technicians in our state-of-the-art workshop. Our DS-approved bodywork specialists will soon get your car back to its best.
We are dedicated to saving you time and trouble when it comes to maintaining and repairing your DS, that's why we offer a flexible pick-up service. By collecting your vehicle from you, we aim to make getting your car in for repairs or maintenance as easy as possible for you.
Alternative dispute resolution
The Motor Industry Code of Practice for New Cars covers:
The Motor Industry Code of Practice for Service and Repair requires us to provide:
ADR stands for Alternative Dispute Resolution as is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact their advice line on 0800 692 0825.
As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567.